Terms of Service

IMSQ provides a capability platform: structured learning, controlled training and advisory artefacts, readiness diagnostics, and facilitated access to vetted independent Experts from the IMSQ Qualification Registry.

IMSQ does not author, approve, or take responsibility for your design controls, V&V plans, risk files, or regulatory submissions. Final regulated decisions remain yours under your own QMS — see the Customer Decision Acknowledgement.

Access is invite-only and role-scoped. Accounts are provisioned by IMSQ or by your account administrators; multi-factor authentication protects privileged roles, and access can be revoked promptly by your administrators or IMSQ. You are responsible for the activity of accounts under your organisation.

Administrative actions and engagement events are recorded against your account so your administrators can maintain an audit trail.

Subscriptions provide a firm monthly capability budget — Foundational Coverage at $1,300/month, Operational Coverage at $5,000/month, and Embedded Coverage at $9,600/month — drawn down on Expert sessions and trainings.

Each Expert has a published base rate. Your all-in rate is the base rate plus your plan’s disclosed management fee (monthly billing: 30% Foundational, 25% Operational, 20% Embedded; annual billing: 25% / 20% / 15%), shown before you book.

Unused budget dollars roll over 100%, for up to 90 days, then expire. You cannot draw from future months’ budget.

Bookings beyond the monthly budget require explicit, per-booking authorisation by a Manager or Billing Contact at the booked Expert’s all-in rate. There is no automatic metered surcharge. Authorised overage appears as a named line on the next invoice with the authoriser’s identity and timestamp.

IMSQ carries the reciprocal obligation. Budget attributable to IMSQ capacity constraints is remediated through one of three customer-elected, $-denominated paths: credit forward (the default), refund (subject to IMSQ approval), or deduction from the next invoice.

Experts accessed through IMSQ are independent professionals who own their advisory opinions and specialist judgement. Professional-indemnity and insurance evidence is confirmed during supplier qualification where applicable. IMSQ facilitates access and governs the engagement record; Experts do not make regulatory decisions on your behalf.

You retain ownership of your data and of the work product delivered into your QMS. IMSQ retains ownership of the platform, curriculum, and its governance frameworks. Controlled artefacts (Training Record Packages, Advisory Summaries, the Supplier Qualification Pack) are licensed to you for use in your regulatory and supplier-governance files.

Use the platform lawfully and only through the interfaces provided. Do not attempt to access other organisations’ data, probe or overload the service, or misuse Expert engagement records. Rate limits and access boundaries are enforced; accounts that abuse the service can be suspended.

Subscriptions run for the committed term and renew according to your order form. On termination, your administrators can request an export of your account data, and deletion is handled per the Privacy Policy’s rights process. An exit report records the account closure.

IMSQ does not warrant any audit outcome or regulatory approval. For subscribed organisations, liability limits, warranties, and governing law are stated in the executed order form and master agreement, which take precedence over this summary wherever they differ.